Legal

Privacy Policy

Last updated: June 2026

1. Who We Are

RingReply is an AI-powered virtual receptionist service operated by Tanuj Prajapati. Our website is ringreply.in and you can reach us at hello@ringreply.in.

2. Information We Collect

We collect the following types of information:

  • Contact information — name, phone number, and email provided when booking an appointment via call or WhatsApp.
  • Call data — voice recordings and transcripts of calls handled by our AI receptionist.
  • WhatsApp messages — messages sent to business numbers powered by RingReply.
  • Booking details — service requested, date, time, and appointment history.
  • Usage data — website visits, page views, and analytics via Google Analytics.
  • Cookies — see our Cookie Policy for details.

3. How We Use Your Information

  • To book and manage appointments on behalf of businesses using RingReply.
  • To send SMS and WhatsApp confirmations to customers.
  • To notify business owners of new bookings and cancellations.
  • To improve and train our AI systems.
  • To respond to support queries.
  • To send product updates to business owners (you can opt out anytime).

4. How We Share Your Information

We do not sell your personal data. We share data only with:

  • Twilio — for call and SMS handling.
  • Exotel — for Indian phone number management.
  • Google Analytics — for website usage analytics.
  • Railway / cloud infrastructure — for hosting and data storage.
  • The business owner whose number you called or messaged.

5. Data Retention

Booking records are retained for up to 2 years for business reference. Call transcripts are retained for up to 90 days. You can request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Opt out of marketing communications.

To exercise any of these rights, contact us at hello@ringreply.in.

7. Security

We use industry-standard security measures including HTTPS encryption, secure cloud hosting, and access controls to protect your data. However, no system is 100% secure and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of RingReply after changes means you accept the updated policy.

9. Contact

Questions about this policy? Reach us at: hello@ringreply.in or WhatsApp us at +91 9319801618.